neo-savanna

Introduction

neo-savanna operates the website neo-savanna.tech and provides financial education services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Information You Provide Directly

When you use our consultation request forms or contact us via email, we collect:

Full name
Email address
Selected service information
Any additional information you choose to provide in message fields

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referral source

Cookies and Similar Technologies

We use cookies to enhance your browsing experience and remember your cookie preferences. For detailed information about our cookie usage, please refer to our Cookies Policy.

How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to your consultation requests and service inquiries
To schedule and conduct financial education consultations
To communicate with you about our services
To improve our website functionality and user experience
To comply with legal obligations
To protect against fraudulent or illegal activity

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual necessity: Processing is necessary to provide the services you have requested
Legitimate interests: We have legitimate business interests in improving our services and protecting our operations
Consent: Where you have given explicit consent for specific processing activities
Legal obligation: Where we must process data to comply with legal requirements

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service providers: We may share data with trusted service providers who assist in operating our website or conducting our business, provided they agree to keep information confidential
Legal requirements: We may disclose information when required by law, court order, or government regulation
Business transfers: If our business is sold or merged, your information may be transferred as part of that transaction

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data transmission protocols
Access controls limiting who can view personal data
Regular security assessments
Employee training on data protection

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Consultation records are typically retained for seven years in accordance with financial services record-keeping standards.

Your Rights

Under UK data protection law, you have the following rights regarding your personal information:

Right of access: You can request copies of your personal data
Right to rectification: You can request correction of inaccurate or incomplete data
Right to erasure: You can request deletion of your personal data in certain circumstances
Right to restrict processing: You can request that we limit how we use your data
Right to data portability: You can request transfer of your data to another organization
Right to object: You can object to certain types of processing
Rights related to automated decision-making: You have rights regarding automated decisions that significantly affect you

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

International Data Transfers

Your personal information is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection standards.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy regularly.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

neo-savanna
17 Charlotte Square
Edinburgh, EH2 4DF
United Kingdom
Email: [email protected]

Supervisory Authority

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
Website: ico.org.uk